Delivery/Postage

UK SHIPPING (excluding Northern Ireland)
The website calculates the Postage based upon the product weight and packaging size (PIP) inline with Royal Mail pricing and try to make them as minimal as possible. If you notice the postage charges do not look quite right, please let me know and I can check and fix accordingly.

Items are usually posted within 1-2 working days of placing your order (unless they are made to order or allowed back-order items) and you will receive a confirmation email once shipped. All UK items are usually sent via Royal Mail 48 Tracked as standard which normally takes 2-3 working days to arrive from posting. If you have a specific deadline e.g. birthday or wedding then please drop me a message and I will do my best to try and get your order to you on time.

INTERNATIONAL SHIPPING
Due to the new General Product Safety Regulation (GPSR) rules that came into effect on December 13th 2024, this means as a small business owner, we are unable to afford the time/money to comply with all of the required rules. As such, we are unfortunately no longer able to ship to the EU and Northern Ireland, and the website has been updated to disable these countries from making purchases. Hopefully in the future, things may change and will update accordingly.

Some Countries are enabled already through the website, but if you are unable to checkout, please contact me with the details and I can let you know what is available. All packages are sent tracked so either party can see the delivery progress.

Please note the buyer is responsible for any import tax/duties when receiving into your Country. If you are unsure how much you will be charged, please contact your own country’s import tax website for more information.

I have spent many hours testing packaging to ensure your items arrive with you in perfect condition (so far everything has arrived around the world undamaged). In the unlikely event that a product is damaged during transit, please take photos of the damage (including the outside box) and contact me within 48 hours of delivery.

SUSTAINABILITY & PACKAGING
I work very hard to minimise my impact on the environment both personally and within my business.

I use cardboard boxes which are either recycled or from FSC responsible sources- both completely recyclable. I am working on finding an alternative to bubble wrap and use as little as possible whilst still keeping the work safe. If any bubble wrap or packing peanuts are used, then they have already been recycled and used before (I do not buy these – they are either donated from friends or received from parcels that I have been sent). If possible, please reuse the packaging so it can be used again. The majority of packaging will be shredded cardboard and I aim to be completely plastic free.

Page updated - 01/05/2025